Hotel Management course in Pakistan
The hospitality industry is one of the fastest-growing global sectors, offering abundant career opportunities both locally and internationally. At New Pak Technical Training Centre, our Hotel Management course equips you with professional skills in front office operations, housekeeping, food & beverage service, and leadership. Graduates gain hands-on experience, professional grooming, and international-standard training, preparing them for lucrative roles in luxury hotels, resorts, airlines, and cruise lines. This program opens doors to global employment, entrepreneurship in hospitality, and long-term career growth in the thriving service industry.
Course Overview
The hospitality industry is one of the world’s most dynamic and fastest-growing sectors. At New Pak Technical Training Center, our Hotel Management course is designed to develop the professional grooming, leadership, and operational skills required to manage luxury hotels, resorts, and high-end restaurants. We turn your interpersonal skills into a global career.
Why Choose Our Hotel Management Program?
- Departmental Mastery: Get hands-on training across all core hotel departments: Front Office, Housekeeping, and Food & Beverage.
- Professional Grooming: We focus heavily on personality development, communication skills, and guest etiquette—the “soft skills” that define a hospitality professional.
- International Standards: Our curriculum is aligned with the standards of 5-star hotel chains in Dubai, Saudi Arabia, and Qatar, ensuring you are ready for overseas recruitment.
- Management & Leadership: Beyond basic service, we teach you the “business” of hotels, including budgeting, staff management, and event coordination.
Detailed Course Modules
06 | Months Certificate
Focus: Master the fundamental daily operations of a hotel.
- Front Office Operations: Managing reservations, check-ins/check-outs, and professional telephone etiquette.
- Housekeeping Excellence: Standards of room cleaning, linen management, and facility inspection.
- Food & Beverage Service: Professional table setting, silver service, and banquet operations.
- Guest Relations: Conflict resolution and handling guest complaints with a “Customer First” approach.
01 | Year Certificate
Focus: Senior administration, marketing, and leadership.
- Human Resource Management: Recruiting, training, and motivating a diverse hotel team.
- Marketing & Sales: Learning how to promote a hotel, manage digital bookings, and handle corporate clients.
- Financial Management: Basic hotel accounting, food cost control, and revenue management.
- Event & Banquet Planning: Designing and executing large-scale weddings, corporate conferences, and VIP events.
Frequently Asked Questions (FAQs)
What Kind of Jobs Can I Get After This Course?
You can work as a Front Desk Executive, Guest Relations Officer, Housekeeping Supervisor, or Restaurant Manager in hotels, resorts, airlines, or cruise ships.
Do I Need a High Level of English to Join?
While basic English is helpful, our course includes specialized “Hospitality English” modules to help you communicate confidently with international guests.
Is There a Job Market for This in the Middle East?
Extremely high. The Gulf region is constantly building new hotels and resorts, and they actively look for trained professionals from Pakistan for various management and service roles.
Month 1 — Introduction to Hotel Industry & Professional Skills
1. Theory
- Introduction to Hospitality & Hotel Industry
- History and Growth of Hotel Industry in Pakistan
- Types of Hotels (Budget, Luxury, Boutique, Resort, Motel)
- Hotel Organization Structure
- Roles & Responsibilities of Hotel Staff
- Professional Ethics & Grooming
- Communication Skills (English for Hotel Staff)
- Customer Care & Guest Psychology
- Basic Hotel Terminology
- Workplace Discipline & Time Management
2. Practical
- Personal grooming & hygiene practice
- Professional body language training
- Front desk conversation practice
- Guest handling role play
- Telephone etiquette
Month 2 — Front Office Management
1. Theory
- Front Office Department Overview
- Reception & Lobby Operations
- Reservation System (Manual & Computerized)
- Check-In & Check-Out Procedures
- Guest Registration & Records
- Room Status & Coordination with Housekeeping
- Cash Handling & Billing Basics
- Guest Complaints Handling
- Night Audit Introduction
2. Practical
- Reception counter practice
- Reservation form filling
- Guest check-in/check-out simulation
- Billing & invoice preparation
- Complaint handling drills
- PMS (Property Management System) demo
Month 3 — Housekeeping Management
1. Theory
- Housekeeping Department Functions
- Room Types & Layout
- Cleaning Chemicals & Equipment
- Bed Making Techniques
- Laundry Operations
- Linen & Uniform Management
- Inventory Control
- Housekeeping Safety & SOPs
- Pest Control Basics
- Green Housekeeping Concepts
2. Practical
- Bed making (single, double, twin)
- Room cleaning practical
- Bathroom sanitation
- Laundry machine handling
- Linen folding techniques
- Equipment handling & storage
Month 4 — Food & Beverage Service (F&B)
1. Theory
- Introduction to Food & Beverage Department
- Restaurant Types & Service Styles
- Menu Types & Planning
- Food Service Etiquette
- Table Layout & Cover Setting
- Beverage Knowledge (Tea, Coffee, Soft Drinks)
- Order Taking Methods
- Billing & POS System
- Hygiene & Food Safety Laws
- Customer Satisfaction Techniques
2. Practical
- Introduction to Food & Beverage Department
- Restaurant Types & Service Styles
- Menu Types & Planning
- Food Service Etiquette
- Table Layout & Cover Setting
- Beverage Knowledge (Tea, Coffee, Soft Drinks)
- Order Taking Methods
- Billing & POS System
- Hygiene & Food Safety Laws
- Customer Satisfaction Techniques
Month 5 — Kitchen Operations & Culinary Basics
1. Theory
- Kitchen Organization & Hierarchy
- Basic Culinary Terminology
- Kitchen Tools & Equipment
- Food Safety & HACCP
- Pakistani, Continental & Fast Food Basics
- Bakery & Dessert Introduction
- Food Cost Control
- Kitchen Hygiene & Sanitation
- Waste Management
- Nutrition Basics
2. Practical
- Knife skills practice
- Basic cooking methods
- Breakfast preparation
- Continental dishes
- Bakery & dessert making
- Kitchen safety drills
Month 6 — Hotel Accounting, HR & Industrial Training
1. Theory
- Hotel Accounting Basics
- Revenue Management
- Cost Control & Budgeting
- Inventory & Store Management
- Human Resource Management
- Staff Recruitment & Training
- Labor Laws in Pakistan
- Marketing & Sales for Hotels
- Online Booking Platforms (OTA)
- Career Development & CV Writing
2. Practical
- Billing & accounting practice
- Stock register maintenance
- Staff scheduling exercise
- CV & interview preparation
- Industrial visit / internship
- Final practical assessment